Cancellation Policy

Last Updated: May 2026

At Kaieden Luxe, we understand that plans can change. Please read our Cancellation Policy carefully to understand your options after placing an order.

1. Order Cancellation Before Dispatch

You may cancel your order before it has been dispatched from our warehouse.
To request a cancellation, please contact us immediately at info@kaiedenluxe.com with your order number and cancellation request.
Our team will confirm whether the order is eligible for cancellation based on its current processing status.
Cancellation requests are processed on a best-effort basis and cannot be guaranteed if the order is already being packed or prepared for dispatch.

2. No Cancellation After Dispatch

Once an order has been dispatched and a tracking number has been assigned, cancellation is no longer possible.
If you no longer wish to keep the order after dispatch, you may initiate a return once the order is delivered, subject to our Refund and Return Policy.

3. Refund for Cancelled Orders

If your cancellation request is approved, a full refund will be processed to your original payment method via Razorpay.
Refund timelines are as follows:
- UPI & Wallets: 3–5 business days
- Debit/Credit Cards & Net Banking: 7–10 business days
You will receive an email confirmation once the refund has been initiated.

4. Cancellation by Kaieden Luxe

We reserve the right to cancel any order in cases of pricing errors, stock unavailability, suspected fraud, or payment failure.
In such cases, you will be notified promptly and a full refund will be issued within 5–7 business days.