Privacy Policy

At Kaieden (kaiedenluxe.com), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following personal information:

Identity Information: Full name, date of birth
Contact Information: Email address, phone number, shipping and billing address
Payment Information: Transaction details processed securely via Razorpay (we do not store card or UPI details)
Technical Information: IP address, browser type, device information, pages visited, and time spent on the website (via cookies)
Order Information: Purchase history, preferences, and communication records

2. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your orders
To communicate order confirmations, shipping updates, and support responses
To send promotional emails and marketing communications (you may opt out at any time)
To improve our website, products, and customer experience
To comply with legal and regulatory obligations

3. Data Protection Measures

We implement industry-standard security measures including SSL encryption to protect your data during transmission.
Access to personal data is restricted to authorised personnel only.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic.
You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.
We use analytics cookies (e.g., Google Analytics) to understand how visitors interact with our site.

5. Third-Party Services

We work with trusted third-party service providers who may access your data solely to perform services on our behalf:

Shopify: Our e-commerce platform that hosts and powers our online store. Shopify Privacy Policy
Razorpay: Our payment gateway for secure transaction processing. Razorpay Privacy Policy
Shiprocket: Our logistics partner for order fulfilment and delivery within India

6. Your Rights

As a user, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data (subject to legal obligations)
Opt out of marketing communications at any time
Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at the details below.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.